How To Cancel Verizon Internet

How To Cancel Verizon Internet : Complete Guide

If you are using Verizon Internet and are unsatisfied with their services? Or want to move to another location? Then you can cancel it. So how to cancel verizon internet? The cancellation process is time taking. However, you can cancel it over the phone or by visiting the store. You can’t cancel it online.

In this article, I will present all the ways of canceling Verizon Internet. You can also consider other options and package changes with Verizon. So here you will find the complete solution for cancellation, steps, and plan converting ways including the termination fee process. 

how to cancel verizon internet

How To Cancel Verizon Internet? Ways & Requirements

Using and choosing an internet service is your own choice. However, canceling the service is a little bit time taking but possible. If you are not satisfied with the internet services make a cancellation request. For that purpose following ways are suggested that are;

1. Make a version of Internet cancellation over the phone.

2. Visit the store and cancel it. 


However, you must require some information as well to cancel this service. That is;

1. Your account pin or social security digits last 4 Numbers

2. Full name of the account owner & information.

3. Phone number if you are using the Verizon cellular plans.

4. Services agreement.

5. Address

How To Cancel Verizon Internet Over Phone? Step By Step Guidance

They will not cancel the services online because they look for convincing tricks. That’s why it’s clear that you need to deal with their customer service for cancellation. It’s a time and steps based procedure. Here’s some information about the calling procedures;

  • First of all their calling number is 844-837-2262.
  • According to the Eastern time you can call between 8:00 am-6:00 am from Monday to Friday.

1st Step: They Will Ask For Cancellation Reason

They will ask for the reasons now you have to give them a solid reason. This will create ease and time-saving. Additionally, you don’t have to tell them that you are shifting somewhere in the USA. They will go for convincing to transfer the services there. 

You can simply tell them that you are signing up with another service provider. Moreover, you can say that I am moving to some other country. Moreover, you can tell them not to ask questions and simply cancel the service. However, choose the polite way. 

2nd Step: Tell About Cancellation To Retention Department

After calling the customer service they will forward your call to the retention department. They will again ask about your calling purpose. Afterward, the retention department will try to give you discounts & other offers. However, you can still choose not to proceed.

3rd Step: Cancellation Confirmation

After the end of the call the cancellation proceeds. According to the regular billing date, you will receive the final bill. 

Cancellation Confirmation

4th Step: Return The Tv Services & Internet Equipments 

You have to return the equipment now. You can return it to your nearest UPS store. They will scan your all equipment & return it to Verizon. You have to follow these;

1. First of all you have to log in to your Verizon account.

2. Follow all the prompts.

3. Afterwards the label of the prepaid shipping and take its print.

4. Additionally after this put the label on the packing of the equipment.

5. As a result you can easily drop the equipment to the UPS store. 

5th Step: Get The Receipt

It’s important to take because after this you have the proof of returning the equipment. You can also check out the return status online. After the cancellation, you must return the items within 30 days. 

If you don’t return the equipment then you will be charged a fine. Otherwise, you have to pay $70 and $350 for these items. 

What Are The Charges For Unreturned Equipment Of Verizon?

Type Of EquipmentDamaged Charges
FiOS extender$145.00
Router (FiOS)$175.00
Broadband home router$100.00
Mini wifi extender$100.00
Verizon router$200.00

How To Cancel Verizon Internet By Visiting Store? 

First of all, you have to take the store appointment. You can download the Verizon application. Afterward, go to my app and use the store locator feature. However, you can also directly walk in here booking an appointment is a great choice. 

  • These stores don’t allow the product to return to their stores. That’s why through the call you can easily cancel it.
  • Afterward, they will provide you with a prepaid shipping label. 
  • Moreover, they will provide you to take its print online.
  • Concludingly you have to follow all the instructions for equipment return.

How To Cancel Verizon Fios Online?

You can’t cancel your Fios plans online. However, you will find the cancellation page on the website but that’s a lie. Whenever you log in here it will take you to the shopping page. Moreover, you also can’t cancel it through any agent. That’s why you can cancel it by making a call. 

How To Cancel Verizon Fios Online?

How To Change The Fios Plans?

Looking for the cancellation or how to cancel Verizon internet? Instead of it, you can change the FiOS plan. Through the help of the Verizon website or app, you can check to change the FiOS plans. 

For this purpose, you just have to open your account and make the changes. Through this, you can upgrade the plans easily without extra charges. It means you have to pay for the new plan only.

Plan Changing Steps Through Website

  • First of all open the browser & sign in to the Verizon account.
  • Afterward, here you can select “My plan option”.
  • Herby, you will direct to the plan overview & can choose to change the plan.
  • Now select your plan & you have to follow the instructions.
  • As a result, you have to confirm the changes.

Plan Changing Steps Through My Verizon App

  • First of all, install the Verizon app.
  • Now look at the bottom of the screen & go to the account tab.
  • Click over the manage plan & services option.
  • Afterward, you can change the plan.
  • Select the right plan & select the effective date.
  • Review the plan and as a result, click on the confirm button. 

Can I Pause My Verizon Services?

Like other people, they are also allowed to pause the service. You can easily choose to seasonally hold the service or go for a temporary suspension. Moreover, you can pause it for 1 to 9 months. For a small time or in case of leaving town you can use the seasonal hold option.

For suspending you have to pay the fee for one time. Onwards you don’t need to pay for afterward suspension. For suspension, you just have to log in to your account & select the potions to continue it. 

How Can I Cancel My Prepaid Verizon Internet?

  • First of all, you have to open your account without allowing more funds within your budget.
  • You can call at 888-294-6804.
  • However, if you are using the autopay set-up then you have to cancel it for future billing. 
How Can I Cancel My Prepaid Verizon Internet?

Cancellation Fee

If you are using the mobile contract plan then you have to pay the termination fee. For the early termination fee, you have to pay $350. However, if you stay in the program then you have to pay the fee that decreases and now $15/month.

How To Cancel The Add-Ons On Verizon?

For money-saving, you can choose to remove the Verizon add-ons instead of all packages. Using this method you can cancel services and save money.

Cancellation Of Disney And Discovery

  • For canceling these services you have to first log in to the Verizon account using the browser. 
  • Go to the account later, go to the apps & add-ons after that select the overview within it. 
  • As a result, now you can remove any service that you don’t need. 
  • Select & click on the “>” button.
  • From the screen’s right side, you can also find other cancellations of subscriptions.
  • Now you can select & remove any service using “Remove X Service.”
Cancellation Of Disney And Discovery

How Do Select The Autopay Or Paper Billing On Verizon?

For disabling it you have to open the Verizon app or go to my FiOS mobile application. Now here you can select and choose the “De-enroll.

For Cancellation Of Paper Billing

  • Go to my account & billing option. Select the paper-free billing option.
  • Afterward, choose the cancel paper billing option here.
  • Moreover from my FiOS mobile application go to the options & select paper billing. Now you have to remove this feature using the enroll option.  

Frequently Asked Questions

How Do I Call Verizon To Cancel the Internet?

You can call at 1.844.837.2262. for the cancellation of Verizon from Monday to Friday between 8:00 am to 7:00 PM. 

Can I Cancel Verizon Internet Anytime?

FiOS plans can be canceled at any time. You have to pay the Early termination fee of $350, minus $15/mo. 

How Do I Delete My Verizon Account?

In order to delete my Verizon account you need to call 1 (844)-837-2262. Moreover, you can reach out to the company, tell them and remove the account. 


If you are using Verizon and want to stop your services you can surely do that. So, how to cancel verizon internet? You can follow the above ways in this guide to do that. It’s preferable to cancel it over the phone. Additionally, return the equipment on time to avoid any penalty charges. 

However, if you are moving to some other areas you can also shift their services. Following through the above guides you can also choose to make additions to your plan and seek discounts instead of canceling. For more information visits

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